Dispute Management System
A Dispute Management System (DMS) is a vital component for platforms that handle real-money transactions, user interactions, or service-based operations. At Lume Byte Technologies, we develop intelligent, user-friendly dispute resolution systems that promote transparency, fairness, and user confidence.
Our DMS enables users to raise, monitor, and resolve complaints related to payments, gameplay, account activity, or service quality — all within a centralized and well-documented environment. The system is equipped with automated workflows, real-time communication tools, and admin-side monitoring to ensure timely resolutions and regulatory compliance.
Key Features
User-Friendly Dispute Portal
Simple and intuitive interface for users to raise disputes with necessary details (order ID, transaction ID, screenshots, etc.).
Automated Case Logging
Each dispute is logged with a unique ID, timestamp, and category, enabling seamless tracking and management.
Multi-Channel Support
Users can raise disputes via website, mobile app, or email — all funneled into a centralized dispute dashboard.
Admin Resolution Dashboard
Powerful back-office tools for your team to review evidence, communicate with both parties, and resolve disputes efficiently.
Status Tracking
Users and admins can view dispute status in real-time: Pending, Under Review, Resolved, or Escalated.
Communication Logs
All messages, updates, and attachments are recorded for future reference and compliance audits.
What We Offer
Our Dispute Management platform is designed to be a turnkey solution — robust, agile, and ready to grow with your business. It supports:
End-to-end dispute system design & development- API integrations with user accounts, wallets, and services
- Mobile & web interface for users and admins
- Post-launch updates and SLA-based support
- AI-assisted triage and prioritization
- Data privacy, encryption, and compliance with global standards
Have an Idea? Let’s Bring it to Life!
We’re here to turn your vision into a powerful digital product
from concept to code.